MATRIX CELLULAR INTERNATIONAL SERVICES PVT LTD
Unfair Trade Practices adopted to sell international cellular services

I would like to report the unfair trade practices followed by "MATRIX Cellular International Services Pvt Ltd" to sell their international cellular service plans to customers based on false tariff / plan information provided by their sales representative.

Recently, i had to travel on business visit to USA for a month and subcribed to their international cellular service plan. This plan - "ATT30wh0911s12", was sold to me by their sales representative at the Hyderabad international airport. As per sales representative, this plan would charge me $30 USD for one month, would have a Rs199 setup fee and 300 free minutes of outgoing incoming calls.

When the invoice was generated, i realized (to my horror) that

a) the 300 free minutes did not include outgoing calls from US to india for which i was charged 89 cents per minute. WOW!

b) the setup fee of Rs 199 was actually Rs 222 (based on setup fee of USD 3.50)

c) the currency rate used for conversion was 56.82 (the current rate is 54.85). That's additional Rs 2 per dollar

I would request the concerned to investigate and prevent such unfair practices from being adopted

Company: MATRIX CELLULAR INTERNATIONAL SERVICES PVT LTD
Country: India
State: Andhra Pradesh
City: Rangareddy

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