Aircel
Recharge Issue

Respected Sir,

I have an aircel mobile connection (number: 919809958033). I used to recharge my account with Rs.198 every month. But last month (on 29th or 30th March), when I went to recharge with the same amount, the dealer told informed that I will not receive Rs.50 which was included in the pack till last month (for which I express my grievance because aircel should have sent at least an SMS telling the change in offers). I contacted the aircel customer care spending 50p/3 min, and a lady answered the call. As per her ‘knowledge’, she told that the recharge has a change and that Rs.198 pack now consists of 4000 minutes aircel to aircel FOR 90 DAYS, 2 GB pocket internet sms, and 40p, 50p call rate deduction for other network local and STD calls (I reckon aircel keeps a recording of the calls to customer care, for ‘training purposes’). With this information, I recharged. But today (on 29th April), my balance got deducted on calling an aircel number (I had plenty of aircel to aircel minutes remaining). Since I never thought about a chance of my call offer being expired, I did not thought of viewing my balance after 12am. Hence, some of my balance was lost. But, thank god, since I disconnected my call early, it didn’t result in complete loss of my balance. I called aircel again today, and the executive told Rs.198 has only 30 days validity. She told that she will transfer the call to a senior executive, who can help me with registering a complaint. I waited but no one answered the call.

In short,

1) In a reputed company like aircel, why are the customer care executives giving wrong information to the customers?

2) I thought 4000 minutes is for 90 days. So I limited my daily calls so much, so that I could avoid recharging again within 90 days. I lost a major portion of my aircel to aircel minutes today.

3) Why a major network like aircel did not inform the customers about a change in offers?

Thanking you,

Rahul Raj K

Email id: dr.rahulrajk@gmail.com

Contact number: 919809958033

Company: Aircel
Country: India
State: Kerala
City: Kottayam

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