Vodafone
Unauthorized Balance Deduction

I bought my sim recently (within a span of 3 months) and had the offer on std calls - Re 1 for 3 minutes. All my calls since have been costing me accordingly.

Since yesterday however my balance was deducted such that it became -46 from Rs 29.

I spoke to the executives today and they said it was a mistake and my balance will be restored to the amount it was supposed to be.

When this didn't happen I called them again, they were indignant and refused to acknowledge the prior complaint and contested that there was no such plan activated even though the executive I spoke to in the afternoon gave me details and call costs of my previous calls that proved the activation of the std plan.

I wasn't provided with any identification for my complaint/query despite asking for it neither was my problem solved or my balance restored.

I am unable to make any calls due to insufficient balance since.

Company: Vodafone
Country: India
State: Karnataka
City: Bangalore

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