Aircel GPRS
GPRS CUSTOMER CARE SERVICE IS VERY POOR

Aircel's customer care service for GPRS is very very poor. None would have experienced the better event but only me. A couple of days back, I bought a new Laptop. I have activated Pocket Internet on my mobile. I wanted to configure Internet Access on my lap via Aircel Gprs. When I connected, after configuration, It displayed the Error 'PPP LINK CONTROL PROTOCOL WAS TERMINATED'. I called CC via 55333. The gentle man who picked up the call, said book a complaint at GPRS CC via 121.

To my surprise, 121 was not working in our region. I called 55333 again and placed a complaint on 121 was not working at my area. (Complaint No. R033255410). Then I left to my native, where 121 was working. I called 121, IVRS directed me to talk to Customer Care Officer after a selection of a few options. No sooner I was told to wait until CCO comes online, the call gets disconnected and only dooo, dooo, dooo sound is heard.

This is not happened single time or twice, almost 70, 80 times it happened. Dear Aircel Executives, if at all you want to provide service, please do not disappoint persons like me by making going across several options and finally give a NOSE CUT. Kindly tell us the right number to represent our issues.

Best Regards

Anand

Company: Aircel GPRS
Country: India

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