Aircel
Deficiency in service

I have purchased one prepaid mobile connection bearing number 8286244958 on 2nd September from the Aircel Gallery, Mira road by paying Rs.249/- and later paid Rs.1001/- on the same day for data connection for one year. I am holding the receipts issued by the gallery. Immediately after three days, the facility has been disconnected and when I approached the Gallery from where I have purchased the connection, they have shown their helplessness as to why the connection has been stopped and asked me to contact 121 from another Aircel number to find out the details. My repeated approaches to the Aircel call center evoked no response except advising me to call on the Gallery to sort out the issue. As per the gallery advise, I have sent an email to care.mumbai@aircel.co.in on 14th January but till date no action has been taken except sending me reply that with in 24 hours my problem will be solved. Today, I once again went to the Gallery and they have informed me that the said number has been erased from their servers for the reason best known to the Aircel and they can not help me. My inquiry with the call center indicated that once I again I have to approach the gallery.

This is a farce and I would like TRAI to enquire into the matter and book the service provider for deficiency in services. Simultaneously, I am going to District Consumer forum claiming damages for the mental agony and harassment. I am confident the telecommunication department will initiate necessary action to redress the complaint.

Koka Laxman Rao

B-302, Shalom Gardens,

Kanakia Road,

Mira Road East,

Tnane district

Maharashtra - 401107

Company: Aircel
Country: India
State: Maharashtra
City: Mumbai Suburban

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