Aircel Mobile
Roaming not working and complaints not resolved

I had taken an Aircel prepaid mobile number on 29th April.

I traveled to Bhubaneswar, Orissa on 3rd June. However, I am not able to receive any incoming calls here. Almost everyday, I get an SMS from 899903 stating I have missed calls and to send SMS to them to get the numbers. It costs me Rs.3.

The fact is, the phone is always on, never switched off during this period. I asked my wife to call me from bangalore, and she was not able to connect to me.

When I called the customer care (198), one Mr. Akash Pattanaik, refused to register a complain and also refused to transfer the call to his senior. He kept on repeating, I will have to call the Aircel Bangalore/karnataka support center, which will obviously cost me dearly (being on roaming and making a STD call).

I have never faced a worst service than Aircel int he mobile service sector. I am going to do MNP as soon as I get a chance to do it. Because of Aircel, I lost two deals which I was banking on.

Secondly:

I had registered a complaint on 5th May, that I am not able to create an account on the online portal. Almost, every week, I try to do it, however the complaint is yet to be resolved. Everytime, I am reopen the complain, it gets closed almost immediately, but not really anything is getting resolved.

Complain number: 1-4489558866 and 1-4753576221

Company: Aircel Mobile
Country: India

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