AIRCEL MOBILE POST PAID CONNECTION
Caller Unsubscription

I want this to be show caused as a callous and irresponsible attitude of a service provider in India and i hope that the Telecom Regulatory Authority of India takes note of it as to how these mobile phone companies are cheating post paid customers. When i took the connection i was not aware that for sending me service sms etc., i will be charged for each of the sms that i receive, as i realised that my recharge coupon was getting automatically deducted without me making any calls. further, since Aug last year i have been trying to disconnect a caller tune which i accidently pressed and the very same day spoke to the CSR over phone and since then I am being charged for it @ Rs 30 per month. Last month on 28th/29th Jan i had personally visited Aircel centre to recharge my account and told them about my issues, the lady was more keen to sell me Rs 5 recharge coupon rather than address my queries, she assured me that the caller tune will be deactivated soon, but that very moment soon after recharge another deduction was made and today again another deduction was made for Rs 30/- all my attempts close to 20 times to call 121 to get my problem fixed and ask the service provider as to why this is still continuing but the connection drops all the time... don't know what to do. Also, at the time of recharge in Jan 10 for Rs. 300/- i wanted to use it for STD calls and I was advised by the CSR that i will be charged Re0.50 per minutes wherever I am, then subsequently while I was roaming i saw that there was a consistent deduction @ Re 1 per minute call... don't know if anybody is listening. and to my shock the cost of a SMS is Rs. 3/- unheard of and this is not for a music contest or anything of this sort etc.

In case TRAI or any one in AIRCEL read this - they should stop this guise of promises people with the level of services. and one should realise that just by signing MS Dhoni they can sell services to Indian Public.

I am definately dropping a mail to TRAI and leave it to them to take action against it.

I will not recommend any one to take AIRCEL connections going forward.

Company: AIRCEL MOBILE POST PAID CONNECTION
Country: India

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