Aircel prepaid
Worst customer service

Worst experience with Aircel customer Service

I received a call from Mr. Ranjan from 9716099999 I simply asked him that I want the outgoing SMS details of my Aircel number 9716384490 which he denied and answered in very arrogant way, he said I will not share the details we don’t have the access to it when I asked him to transfer the call to his boss he said I don’t have any boss, Is this the way Aircel treat his customers?

When we called on 9716099999 a different person Mr. Sunil picked up the call and said there is no one by the name of Mr. Ranjan when I insisted then he said Mr. Ranjan is not available today call back later.

Different answers from different departments of aircel

Yesterday I called aircel customer service team and enquired how to get the Outgoing SMS details. The executive said either you can visit a Aircel store or you can mail across we will provide the details, I did the same now Aircel is sharing different polices.

I want an action to be initiated against all defaulters.

Looking for resolution kindly provide the Sms outgoing details as asked in trail mail.

Go to the below mentioned links..

http://www.clientcomplain.com/aircel-Complains-16560-SC.html

Regards,

Rakesh Ranga

9716384490, 9971717105

%%%%%%%%%%%%%_

From: Rakesh Ranga [mailto: rakesh.ranga@in.aegisglobal.com]

Sent: Friday, April 29 7:28 PM

To: 'care.delhi@aircel.co.in'

Cc: 'nodalofficer.delhi@aircel.co.in'; 'appellate.delhi@aircel.co.in'

Subject: Required sms details 9716384490

Importance: High

Hi,

Kindly provide me the details of all outgoing SMS from 1 April’11 to 28th April’11.

User of the Aircel number – 9716384490

Number issued on the Name – Saurabh Singhai

Regards,

Rakesh Ranga

9716384490, 9971717105

Company: Aircel prepaid
Country: India
State: Delhi
City: West Delhi

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