Aircel prepaid
Not getting full talk time

Hello,

This is just to let you know whenever we are getting the SMS regrading "Full Talk Time" the customer is suppose to get that full amount in his/her account but my concern is once we recharge that amount after that I have to request to the Customer Care to resolve that... WHY???

Several times I faced it for example :-

1.) I raised this issue to customer care on 5th Sep 2011 with complaint no. 5890973799 till now it has not resolved.

2.)Then again I recharged with the amount of Rs 30/- on 5th Oct after I got that full talk time SMS and it has clearly mentioned that after 72 hours I will get the rest amount and I requested to the CC regarding this but he said " there is a technical problem so I am not able to see the details "

So may I know when it will resolve??

Even one of my friend is facing the same problem since 2/3 months and his name is Mr. Ashis Mishra (9853593933)

Hope for best result

Thanks

Shradhanjali Sethi

Company: Aircel prepaid
Country: India
State: Orissa
City: Cuttack

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