Aircel West Bengal GSM Service Provider
Excessive deduction of prepaid balance of 9851206582 on 8th March

Initially I had a balance of Rs10.23, but after sending a message to 5676709 which costs (Rs 3.00) on 8th March I was surprised to see that the balance has become Rs -19.76. Instead of deducting Rs 3, Aircel had deducted Rs 33.

I'm neither using their GPRS nor I have any services (like Hello Tunes, jokes) activated in this number. I have raised up the complain two times in the Customer Care.

The complain id's are:1-3979920277 made on 9th Marchand 1-3997344501 made on 12th March.

The customer care representative Ms. Sukanya Dutta assured me that the cost of sending an sms to a third party vendor 5676709 is Rs 3 only and the balance will be updated (incresed) within 72 hours, but nothing as such happened. When I called up the customer care (198) to check the status of the complain on 15/3, the representative said that they cann't refund the money as the cost of sending the message to 5676709 has been charged Rs 33 by aircel.

I am surprised how come aircel charge me more?

regards,

Snigdhadeb Chatterjee

Company: Aircel West Bengal GSM Service Provider
Country: India
State: West Bengal
City: Bardhaman

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