Airtel
Airtel Portability - Airtel resorting to Harassment

Airtel has been calling me frequently (except for 1 week I was in south goa and could not get airtel signal!) and pleading not to port! I have told them many a times that their irritating calls and abuse of DND is one of the main reasons I'm switching (other than bad signal at home) but they will not let me PORT!!! I filled out all the paperwork on the 7th of Feb and submitted to Vodafone. On the 17th of Feb, I get this message from Vodafone:

Hello! Your Porting Request AG559762 dated 15Feb11 has been rejected by your currentoperator due to There are subsisting contractual obligation from the Subscriber agreement. Pls contact your current Operator for further details

On the same day, I receive a cheque for Rs. 250 from Airtel saying they have appreciated me as a customer, etc. etc. and enclosed is a cheque for Rs. 250 as a token of appreciation. Of course, two different stories, so I go over to Airtel office and tell them about Vodafone message above (I gave them a copy) and they assure me that my number will be ported by 21st (today).

Then this afternoon (21st) I get the most desperate call pleading that they will fix the coverage to my house and if there is anything they can do to have me stay as a customer - I said too late as they have been promising for 4 years and I am not changing my mind in any circumstances. SO THE LADY CHANGES HER STYLE AND RESORTS TO BLACKMAIL - saying that my number is a "VANITY NUMBER" and am I aware of any charges if I switch to another service provider? I tell her that since SHE IS CALLING ME, SHOULDN'T SHE HAVE ALL THIS INFORMATION INSTEAD OF ASKING ME? Then she tells me that I will have to pay Rs. 6, 000 if I want to switch over to another network provider. I told her i have a file with the original application and it says nothing about her claim. I also ask her to email me this information so I can take appropriate action - to which she says she doesn't have my email! so I give it to her but she keeps changing back to penalties, etc. and I tell her that I will be filing a legal case against Airtel if they do not port my number, as I have ensured there is no outstanding amount due and they also have my deposite of Rs. 6500! I finally gave up to her pleadings and hung up on her!

This is really cheap of Airtel - a company I once felt proud of as an Indian!

Airtel, I hope you're reading this. Lesson for you - the customer is always right, don't screw with your customers when they want to leave you!

My Airtel relationship no. is 1019732286

Company: Airtel
Country: India
State: Gujarat
City: Ahmedabad

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