Airtel
Wrong information and harassment

This is regarding the document resubmission for Airtel postpaid connections. I have had this connection for 8 years now - and I got a call from Airtel that I would have to resubmit my documents. On asking whether a letter on my company letterhead is valid as address proof or not, they said yes (this was from a customer care person). When I went to submit they said it's not acceptable as a residence proof. This is a clear contradiction between statements made by their own people. I had spent considerable time to get the letter, and then skip office for half a day to go to submit it.

This is as low as a lack of customer service goes - and whatever service Airtel has - is by stupid people.

Company: Airtel
Country: India
State: Andhra Pradesh

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