Airtel
Illegal disconnection of mobile connection

I had a life time prepaid connection for the past 7 years. This number is used by me in all my contacts all over india and abroad, bank accounts, mutual fund investments etc

The connection was obtained after furnishing all documents such as address proof, identity proof etc.

I had been abroad recently for about 5 months and on my return to India, to my surprise and dismay, I find that my connection is disconnected and stopped working though it had a balance of over Rs 1000/-. I took up the matter as usual on 121 only to be told rudely that my number is disconnected and it is recycled and nothing can be done about it and I have to forfeit the balance too. I never got any intimation or notice that it will be disconnected as per their so called process.

I was never told that connection will be disconnected if not used for a few months. It is illegal to disconnect a live line without giving sufficient notice to the subscriber.

I visited the air tel customer service center in Hyderabad and requested for help. They said they cannot do anything about it.

I sent an email to their nodal officer for andhra circle and got a reply that nothing can be done about it and they were gracious to advice me to go for another connection

I sent an email to their appelate for andhra circle with the same result.

Now I intend to write to TRAI and ombudsman.

The service is terrible and totally unsatisfactory. My telephone number which was illegally disconnected by Airtel was 9866426354. My email id is gopinath91@gmail.com

Is there anything else I can do. I also intend to file a case with consumer court.

Company: Airtel
Country: India
State: Andhra Pradesh

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