Airtel
Irresponsible and Callous attitude of customer care

Dear Sunil Mittal,

The mail I had written to you at sunil.mittal@bharti.com bounced back.

I am hoping that you will get to read this at least and will attempt to change the DON'T CARE attitude of your people, and resolve my issue.

I had been an airtel post-paid mobile customer for over four and half years and my mobile number is 91-9866666854. I had to port out of airtel purely due to irresponsible behavior and callous attitude of airtel customer care team.

Subsequent to porting out of airtel, I had shifted my residence and submitted Change of Address Request at Splendid Towers office on the 18th of August with sufficient proofs (PAN Card copy for ID and Bank Statement for address) with SR No.39075714 with an assurance that the request will be completed by 19th August.

However, the latest ebill reflects my old address, which reflects the deposit and other credit balance amount of Rs.2232.29 to be refunded.

Writing to airtel customer care at 121@in.airtel.com and 121@airtel.in only resulted in an auto-response acknowledgement and an assurance to revert within 24 hours but most importantly without any action even after this time.

When I called the nodal office number today I was told by Ramesh, that they have not received attachments with the request for change of address. Instead of resolving the issue at hand even the nodal officer Ramesh chose to behave like the counter clerks in the customer care lounge by just reading out the status from the system.

Once again clearly it is a case of irresponsible and callous attitude of airtel customer care personnel even up to the level of nodal officer.

Subsequently I contacted the appellate authority and spoke to Pavan, who requested me to send the proof documents by email, if possible. Finally Pavan at appellate desk assured to revert within 3 working days.

Though I have no objection to send copies by email, my question is what is the action taken by airtel on the persons responsible for losing important customer documents?

Instead of asking the customers to submit proof documents again and again, airtel should, have the documents collected from the customers premises by sending the person/s responsible for the mistake at their expense and time.

I would like to hear from you, your line of action, as a responsible chief of Bharti Enterprises.

Regards,

-- Mouli P C

moulipc@gmail.com

91-98666 66854

Company: Airtel
Country: India
State: Andhra Pradesh

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