Airtel
Customer feedback and complain

THIS MAIL IS SENT TO "ombudsperson@bharti.in ", I AM SENDING A COPY FOR YOUR REFERENCE AND FURTHER LEGAL FORMALITIES IF THE COMPLAINT IS NOT HURD PROPERLY.

Dear Sir,

I am rahul nayal and using airtel services from a long period.

Recentely I have felt that the airtel services toward it’s customers

are declining rapidly.

Before telling the incidence I would like to add that I am holding 5

airtel connections in my family (3 post-paid & 2 prepaid) and after

this incidence I might use benefit of mobile number portability to

some other service provider. That depends about how you will handle

this problem.

Incidence is like this:

On 03 august I got my prepaid number 8894614151 recharged for Rs.

200 through my axis bank internet banking. Usually I use internet

banking as a tool to do all my financial & non financial transactions.

So continuing my grievance, that recharge was not updated on my cell

no 8894614151 but on the same time I got a confirmation message from

airtel (some 55555 number) that “your recharge is in process and

kindly check your balance after some time”. But till the time this

mail was written recharge is not done.

Further coming to point of service excellence, I called up 198 & 121

but none of your customer service officer was competent enough to

handle a customer query. I don’t know what’s your recruitment process

is, but really those guys were below average. More over the gentleman

with whom I inquired about my problem at 121 was so rude that when I

requested him to connect me to his supervisor, he first ask me to

wait, that picked the call and said that his supervisor is busy and

won’t be able to come on line. This was not the end of my bad day,

this gentleman than banged the phone on my face. Can u believe a

customer service executive banging call on customer face? That really

great on part of airtel….

Sir, I want to ask you one thing, what about the line” YOUR CALL IS

RECORDED FOR INTERNAL TRAINING AND QUALITY PURPOSE”. Is this trained

staff and quality service you are providing to your customers.

For your information I am Manager Corporate Salary at AXIS Bank, and

if this request in not heard timely I will be knocking the door of

consumer court.

--

Thanks & Regards

Rahul Nayal

91 999-642-2999

91 889-499-9099

Company: Airtel
Country: India
State: Himachal Pradesh
City: Solan

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