Airtel
Service issue and refund not generated for loss of data recharged

Respected Sir,

I beg to say to you that I am Manu Shandilya from (H.No. 109/2 Ahiwara, Ballabgarh, Dist: Faridabad, State: Haryana, Pin : 121004). I am having trouble in using my Airtel 3G Data Card. I purchased an Airtel 3G Data Card (Number: 9810769620, Sim no: 8991101101257003760) with prepaid connection.

For the past 3-4 days I am continuously filing complaint in customer support for the bad download speed I am getting. Everytime I was assured that the issue will be resolved in 24 hours of time.

Therefore, keeping faith on the Airtel customer support promise I recharged my 3G data card two times (1st 2Gb recharge of Rs. 450 and 2nd time 1GB Recharge of Rs. 250) to download an urgent file of 350MB. But none of the recharge was able to download my data, out of the 3GB data usage which I got from the above two recharges currently only 180MB approx. is left but my file is still pending for download.

This is because we are bearing power cuts continiously in every 3 to 4 hours due to which my download gets interrupted in between and when the power comes back it begins download from start.

Thus, my amount of Rs. 700.00 (Rs. 450.00 Rs. 250) has been wasted and it is a big amount for me much for me.

Again recently, on August 01 at 7:16pm when I contacted Airtel customer care and asked for the compensation of $700.00 which I lost. They denied for it and asked me that your problem will be resolved but refund cannot be made for my loss.

Please help me.

Additionally, for your reference, The reference no: CADCN20801301411 is for my issue reported at Airtel Customer Care.

Manu Shandilya

Mob: 9958985968

Company: Airtel
Country: India
State: Haryana
City: Faridabad

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