Airtel
Faulty address verification process

Hi,

Airtel recently deactivated my number stating address verification failed. They said they sent SMS and tried calling me. But as per my knowledge, I never received a call or SMS. Here I may choose to reject a call from unknown number. They said they are following TRAI guidelines but here I can clearly see their address verification process is just the most junk. As just calling and verifying address will never work. Anybody can submit a fake document and then complete address verification by answering a verification call. Now they are doing a favor on my giving back same number to me by paying for a new SIM card.

They just deactivated my number and sent it for recycling it. It caused me so much of inconvenience as my wife was using it on roaming when they deactivated it.

They never told me how did they try to do address verification saying they have no data on it as they have deactivated the number. Such a bull$#**.

Please, kick out Airtel as you may face this same trouble. Prefer some other carrier who has better process in place.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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