Airtel
Complaints - Submission of ID proof

kg22_bit
02-06-2011
132

Dear Sir/ Madam

This is to inform you I took an Airtel prepaid connection in my name in the month of October.

Fifth January onwards all calls have been barred.

Inspite of repeated complaints made regarding activation of my prepaid no 8861083142 it has been deactivated.

On enquiry I was informed that it was out of order as address verification was pending.

I resubmitted all the documents (Proof of address and Driving Liscense) on 08.01.11, acknowledgement no.01392, APEF no. 1684475 but the line disconnected again after two days.

Initially incoming calls were barred now the SIM is inactive.

What is puzzling is the fact that even though SIM was inactive and I was unable to take calls the customer care informed me that they had called me thrice to confirm my address. How are these calls possible on inactive SIM?

I did not receive any calls on my alternate no.as well.

Kindly look into the matter and clarify my doubts.

I would request you to endeavour and arrange so that I don't need to change the no.

Hoping for a quick and amiable response.

One of your customers

Thanks and Regards

Rakesh Kumar Gupta

99163 11538