Airtel
Deactivated my number without informing

Dear Sir,

My Airtel mobile 8861831027 has been deactivated without any prior notice. I took this phone connection for usage by my mother during her travel to us and her return journey. I recharged with Rs. 3000/- approximately so that my mother should not suffer in her journey. But it is observed that the phone was deactivated and she could not use the phone during her return journey.

Airtel should have informed in advance before de-activation at least to my mail ID or alternate contact no., so that I should have made alternate arrangements to my mother, who sufferred a lot in her return journey.

When I contacted Airtel Customer Care, I was informed that it is the practice of the company. May be it is a rule of the company. But it is obligatory on the part of the company to inform in advance either by mail or thro' post before de-activating. When I inquired about the refund of un-utilized amount I was informed that it is the policy of the company not to refund the amount, which shows the attitude of the companies towards consumers. This shows how the consumers are being exploited in the guise of the policies.

I request for justification by arranging for refunding the unutilized amount in my above said mobile account.

Regards,

Jayakrishna

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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