Airtel
Huge bill amount - exceeding the set cerdit limit

Hi,

I own (ed) a mobile post paid connection 91 90080 77005. I had set the credit limit for that number as Rs. 3000 which is for unbilled usage. However, my outstanding amount for the month of June was Rs. 4855.12, which is an absolute shock.

When I expressed this concern so many times to so many people in Customer care, complaints and Nodal desk I hear different things. Some say, it is a valid concern and they'll route it to appropriate department. Some say, they give Rs. 500 discount on my June month bill and 15% discount on my next six months bill. Some said, it's due to 3G usage in three days which is close to 240MB. Some others, said 3G usage for three days is 91MB. I am getting frustarted with all this. Finally, I am also told that the charges are valid. Because of all this, I've not made my outstanding bill payments and my number was made inactive.

I can not accept if my outstanding amount for any month exceeds my set credit limit, which is for unbilled usage. It is the right of the customer to decide how much he can afford to pay for mobile per month and thats why I'd set my credit limit to Rs.3000.

Please look into this at the earliest.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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