Airtel
Incorrect Data Usage - 3G

My Mobile Number is 9945410606.

Request No: 39186031

I am subscriber of Airtel 3G Services and currently subscribing to the Rs.200 plan (250 MB Free Usage).

On August 2, I received a message saying that I have consumed 157 MB of 3G data usage, But my mobile handset records show that my usage was only 98 MB. I immediately called the customer care and spoke to Mr Arun Kumar and raised a request with the ID 908249478. He told he will check the same and rectify it. But, that did not happen. After that day, I stopped getting my 3G usage alerts.

In my latest bill, I can see the usage is showing as 353 MB. But, my handset shows it is only 222 MB. I have been charged for the extra usage because of the incorrect data coming from your database. To report this, I made a call to the customer care again on August 22, spoke to Mr. Nagaraj and the request was raised with the ID 39186031. I was assured that the issue will be rectified in 2 days time. I have got multiple call backs from the customer service, but my issue is not resolved. Also, I am getting messages from Airtel that they tried to reach me on my mobile, but they could not which is a vague excuse, I believe.

For last 5 months, my data usage in the bill was tallying with that of my handset. Why the issue is happened only this bill? I strongly believe there is an error happened at your system which is showing such a huge difference.

I strongly urge you to stop cheating your customers like this. Technology is improved and the customers have a better option to track their usage. You should be aware of the same.

I have faced numerous issues in the past also with Airtel, but this is a major one.

I request you to correct this at the earliest and send me the updated bill.

My bill date is nearing, so I need a rectification to this ASAP.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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