Airtel
Incorrect Billing

Dear Sir,

I have received a couple of call yesterday from your various departments. But

in nutshell no one was able to solve the problem. An engineer from your company

also visited my house.

All of them seem to be blaming back end team of your organization.

Following are the people I have spoken to

1) Miss Vani

2) Mr Andrews (7760-003013)

3) Mr Wasim (9845721699)

I would like to know who is part of this backend team. Is this team

accountable to some one. If yes why is no action has been taken. Just to

remind of various issues which I have been facing

1) I have till now received three different bills with 3 different plans. I

just applied for 1 connection

2) The issue has been reported and it has been more than 25 days, and no

action has been taken.

3) for past 3 weeks internet is not working at my home and no one is looking

into it.

4) I have visited your customer service center on 100ft road, Indira Nagar, and

your Manager Mr Andrew is well aware of my problem, still he is unable to help

me and no one with higher authority is helping him to solve it.

Following are the immediate actions which I want from your side

1) ReleaseUnblock my internet line so that my daily work doesn't get affected.

2) Please send a installation engineer at my home to make sure that problem is

fixed and net is working.

3) Since I am unable to use your service for this month, please dont bill me

for this period.

Regards,

Abhinav Mathur

91-9620201861

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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