Airtel
GPRS Billing issue

Name: Mr Prashanth Etiyawar

Mobile number : 9972640640

Relationship Number : 105-101794107

Bill period 02-Dec to 01-Jan

Hi,

I am Prashant i have issue with Airtel 98/- 2GB GPRS Billing.

Nov 28 I have changed monthly tariff plan to 599/- from 249/- plan.

Before switching to new plan I was using 98/- 2 GB GPRS plan More than a year.

I clearly told Airtel executive that change only monthly rental plan donot change my 2 gb gprs plan, my monthly usage is more than 1GB and less than 2GB. She agreed to that. i got Bill on December 5 my bill generation date every month 2nd (as it activated on 28 Nov) it was normal bill.

Next bill i received on 5 Jan my total bill amount was SHOCKING!!!

Its 9, 998.47/- Rs!!! my GPRS data usage is 1870MB Airetl is billed 9301/- for 870 mb of data usage!!

when i clearly told to executive don't change 2GB pack, When my data usage is more than 1GB, if that was the case i would not have taken this plan at all.

Long back GPRS issue happened i got weaver for that.

I called up customer care and mailed to appellate@airtel.in 121@airtel.in and nodal officer.

stating that they have checked and established that the charges levied against GPRS usage are correct and valid..

if that was the case why i didn't get any intimation message when i reached 70% of my data usage (One of the Airtel executive told me that we will get intimation message) i spoke with Airtel supervisor he said that kind of Intimation system is not available with us!!

on 20 Jan my number 9972640640 (I was using this number more than 4 and half years) was deleted from the database, now it is no more exists!! my due date is on 21 Jan that to without intimating me where still billing issue is pending!!! My number is connected to so many services how come they delete my number from the database without my knowledge, they could do it after resolving my billing issue, isn't it?

Kindly help me

My new contact number is 903 555 8 111

Reagards,

Prashant H E

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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