Airtel
Extra bill due to Java games

Dear All,

This is regarding my airtel no. 95 35 20 64 68. The airtel company charged unwanted java games bill (worth : 4500 rupees) on me in Jan and feb.

Where i have not downloaded any games, same i explained to customer care people on first day (13 /01) when i got first SMS (which was charge 99 rupees).

Please check my all complaints, when I called first time to your customer care, your people told that after the bill generation extra money will be deducted, then I waited till the generation of bill.

Please find below complaint lists, same was not solved by your people . if this would have solved (Java games activation deactivation) on first day in January, my bill would not crossed 500 per month.

First complaint date : 13/01, spoke to Chetan (F993145599)

Second complaint date : 17/01, spoke to Sandeep (Group Manager ) (F991464329)

There are so many complaints in the month feb and march.

Airtel customer care people even Nodal officers also don't know how to deactivate the games club...!!!

Wantedly airtel people are not activating the such a things to get money from users.

i appreciate some appellate people who gave me only 1000 rupees discount..

But i need total money (which was due to games downloaded) discount.

Airtel should show there transparency in this issue..

Mr..Prashanth (9880 700 985) spoken with me on 30-04 and told that 2500 rupees he is going to give concession... but still the customised bill not at reached me..

Dear Nodal officers / Appellate authorities ….. please understand my problem, if I was a guilty I would have paid my bill long back…!

Today recover person came to me (RAM) came to me for bill, please act immediately and resolve the issue. My actual call charges not crossed 1500 rupees also.

Still i have hope that airtel wont cheat customers...

Thanks & Regards,

Sangamesh

Airtel No: 95 35 20 64 68 (Not active)

Alternate # 8147 299 881

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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