Airtel
Pathetic customer service

I took a SIM card during second week of Feb with all the proofs required. The dealer did not activate my sim even after 20 hours. I called customer care and then they got it activated.

After two weeks I got a call from a Bangalore local number. The guy on the other side sounded uncivilized and rude. He claimed to be from Airtel office and asked me to share my fathers name ad other details. I an my friends often get such calls and I assumed this to be one of such kind or has something to do with identity theft. When I explained my concern, the person in an arrogant low grade done told me that my sim will be blocked. I told him that i will call Airtel customer care, get things confirmed.

I sent an email to airtel 121@airtel... id and explained my concern. I got a reply back asking me to share the details which I sent across.

But after a week my outgoing calls are blocked. Since then I have called the customer care some 4 to 5 times and everytime i explained the whole story to the representative and the supervisor. Till now I might have iterated the story some ten times. everytime I got a response that i will get a call within 48 hours but I never received any call.

Now I am fed up and am moving to a different service provider. I am afraid Airtel will not be able to retain its customers with such people in verification department and customer care. This bad experience with Airtel is promting me to join 'Say no to Airtel' campaign.

My ex Airtel number - 9632726765

refer to below request numbers and if this company has anything called 'caller logs' just trak the logs and the conversations.

cwbar20301215695

cwbar20301167094

I am not lodging this complaint to get my number back since I do not want to continue with Airtel anymore. I am lodging this so that they know how frustrated people are with their service.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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