Airtel
False unbilled Amount

HI,

I have a corporate post paid connection with no 9731866774.

At the Airtel office on Mosque Road, Bangalore I had asked the Airtel representative to get the GPRS Rs.98 plan activated for this number.

The guy instead activated the Rs 100 3G plan by mistake. The next day the unbilled amount became Rs 330 from Rs 29, Without even using the internet service. I went to the Airtel office and found out that he had done a mistake and asked them to stop 3G and activate the GPRS Rs 98 plan with the 2GB free PLAN.I thought it was because of the 3G plan.

But every day the unbilled amount is increasing exponentially without any reason or use of the internet. It is surprising to see that this is happening after having 2GB free. There is no reason to be charged. It is impossible to have such amounts added to my bill every day. Especially knowing that it only includes phone usage and does not include the bill plan, monthly rental or other charges. There is a mistake happening at your end.

This is the list of Unbilled amount messages I am getting:

Rs 20.9

Rs 29.0 –Before activation amount.

Rs 300.0- Next day after activation.

Rs 505.0

Rs 602.0

Rs 624.0

Rs 930.7 -on 29th May.

Rs 1213.3 –on 30 th May.

I have been constantly calling 121 and discussing this issue. They have showed their inability to resolve this issue. They say that it is not possible to resolve this issue until the bill is generated on 21st June.

My question is that if I wait till the bill is generated and the amount shoots up to 10’s of thousands. What I am supposed to do?

I hope somebody will take owner ship of this issue and resolve this quickly.

Kindly get back to me as soon as possible on this.

Regards,

Raghavendra. Bn

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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