Airtel
Unnecessary service activation

Hi, my Aunty's number is 9945780113 (airtel) (She's too old and sick, dat's y i'm writing this).

6 or 7 months back, callertune tune got activated automatically and rs.20 got deducted.

So i used airtel automatic IVR system to deactivate it. I received a sms saying the will get deacivated within a day. So i thought that service would have been deactivated. but to my surprise, the very next month another 20 rs was deducted from the account, so i called the cust.care to deactivate the service, he accepted the request and said that the service wud be deactivated soon. Then i was not in bangalore for 2 months, wen i came bk, my aunt said still amount getting deducted so i called cust.care again, but to my surprise he told

that two services are active, 1>caller tune n 2> cricket updates...(I hv no idea how can a old lady aged 78 wh's not interested in cricket n present day music can activate such services,)... So i asked him to deactivate all the services, (also asked him abt the request given earlier, to that he said he has no idea abt that, wat a dumb answer by the cust..care), he also said that he wud send a request to the company n assured that all services wud be deactivated soon. After that i dint meet my aunt 2 months as i was busy.but wud talk over the phone, every time when i cal she wud tel 40 rupees getting deducted in a month. So wen i met her two months later, i went to the cust.care centre in indiranagar... wen i told the representiv abt all the prob. i faced he took me to corner n gave me a cordless phone without speakin a word... When i spoke, he was a cust. care rep.. again i requested for deactivation... again he accepted my request n assured me that the service wud be activated in 24 hrs. I was waiting for the next month to chk whether the services are deactivated. to my surprise, another 40 rs was deducted again... so i decided that enough is enough, n changed the service provider itself... wat i want to know is that even if it was activated by accident, how can a top company like airtel cud not pay heed to a single customer, in spite of several requests... wil somebody take action against the so called top company called AIRTEL, who's taking the customers for a ride??? if they continue doing this, i'm sure they'l lose a lot of customers...

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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