Airtel
Messages deliberately not delivered to a particular number?

Posted Date: 5th Oct

Hello Folks,

Need all of your expertise here...

I have an Airtel Bangalore connection and I normally send several National (STD) messages everyday to my friend staying in Jharkhand who is having a Reliance connection in Bihar/Jharkhand circle. I used to have my Nokia messaging system activated in my Nokia E72 cell phone and my bills used to be a bit high due to the data transfers for emails. So last month I deactivated that service to reduce my bill amount. From then on my national messages to the above mentioned Reliance number stopped getting delivered.

I complained about it to the Customer Service for which they kept telling me that it’s not Airtel’s problem and told me to check with the other Service provider.

A few points to note here:

• My friend is able to Receive and Send both Local and National SMSes from/to all others including Airtel numbers, but unable to receive my messages. I am able to receive SMSes from that Reliance number.

• I am able to Receive and Send both Local and National SMSes from/to all. I even receive National SMSes from the above Reliance number but message sent back to that Reliance number is not received at the other end, even though my cell doesn’t show as undelivered and can find the sent messages in my Sent Items.

Now to my surprise, after last month’s billing cycle was over my messages to that Reliance number have started getting received at the other end.

My Question:

1. Is it possible that Airtel DELIBERATELY stops messages to a particular number (where the frequency of messages is very high) for sometime atleast, so that they can force us to increase the calls to that number thereby increasing their call revenues???

Reason for my Question:

I really feel this because Airtel’s Customer Service people kept telling me that there were no issues on Airtel’s end and then suddenly National messages started getting delivered to that Reliance number after my billing cycle was over.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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