Airtel Bharati Limited
Pathetic Customer service & Recharge Failure

Hi,

I am using Bharati Airtel Prepaid handset since more than 2 years now, My number with airtel is 7709611469,

I did a online recharge by using Citibank Debit card, I got the confirmation that the funds transferred to Airtel acct, However the balance was not added,

My dissatisfaction started when i called up the contact sentre of Air, Oh god it was pathetic, I first speak to the advisor they said that i need to go to Airtel Gallery with my stmt to get that recharge, However it was 20:00 hrs as a result i cannot send some one, I told them that i am in hospital & need this phone for tonight, Since i have done the recharge you can top up my acct from backend so that i can use my phone, Forget abt the top up they all were playing with my emotions,

I asked fro sup, He transfer the call to another advisor called govind He was useless & kept repeating the same thing, Ithen asked fro 3rd level esc he didnot kept me on hold nor mute for almost 10 minutes & then a man called Sachin Jadhav who said that he was a TL, Good for nothing, I asked for 4th Level Escalation the Meher Kazi Sr team leader spoke to me & arranged a callback from her manager, However her manager never called me back,

Trust me guys it feels that these poeple are like making fun of ourselves, After an Hours i felt pathetic to followup with them for Rs:100

This is not first time that is happening to me, Had happened 5th time & now its over my tolerance level, Airtel, Please change your incapable people & system

Thanks & Regards

Bhushan Rathod

9762350731

Company: Airtel Bharati Limited
Country: India
State: Maharashtra
City: Thane

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