Airtel - Bharti Airtel Limited
Billing Discrepencies & Barring of Outgoing Calls

Sir

I had 4 airtel landline connections under account no. 10757803. Airtel on its own, without any consent or request from my side transferred all my connections from earlier account no. 10757803 to new account no. 15484036 in the month of June' 2010. That I was enjoying group pulsing facility in all my connections when in old account but when the account was changed by Airtel on its own, the billing discrepencies started and group pulsing facilities deactivated causing inflated billing. Ever since then I am regularly calling Airtel for resolution but of new use. When fed up with your regular faliure to settle the matter I opted for permanent disconnection of all my connections hence written e-mail to them on 24.11.2010. I received a call from Airtel Cancellation & Retension Department on 30.11.2010 and talked to Mr. Siddharth in the matter and after detailed conversation with him he confirmed a waiver of Rs. 1175- in account to settle the previous billing discrepencies. That till now that waiver as committed by Mr. Siddharth has not been given to me by the Airtel and lying as outstanding amount in the account. I am still regularly following-up with Airtel to settle the matter. That every now and then Airtel deactivate/barr my outgoing calls due to the said outstanding amount. I am facing lot of business loss due non-working of telephone connections and also it is a mental agony to call Airtel helpline for the resolution in the matter. Everytime I call Airtel helpline, a new customer care person is on the line and I have to make them understand the case history from scratch/begining and conversation last for 30-40 minutes but with no solution. Finally, again my outgoing call are barred by Airtel and I have no where to go and my business is suffering due to negligence at the Airtel's end.

Can anyone help me to settle the issue.

Best Regards

K.K. Manchanda

The Punjab Steel Works

B-38, Mayapuri Industrial Area

Phase-1, New Delhi - 110 064

Company: Airtel - Bharti Airtel Limited
Country: India
State: Delhi

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