Airtel
Being charged for free service

Over charging for browsing 0.facebook.com which is free service

My mobile number is 9893987686. I have been using 0.facebook.com, which is a free facebook website service. On Facebook it is mentioned that the service is free. When i caled 12118, GPRS helpline, they also accepted that the service was free. But on 21st December I was charged Rs. 15 was browsing some 1.2 MB data using GPRS. I dont know why! after 10 minutes, i get another message saying Rs. 14.10 has been deducted for using GPRS service and browsing 910 kb data. I again called the customer care . that person did not know what to do and neither did he sounded like he wanted to help. he put me on hold and later hung up without saying anything. (Customer care managers. please see to this problem. it has happened to me before. and i am sure it happens to other people. the executives just hangs up while we are on hold. we are not some outcasts. we pay you. so you better listen to us!)

After that call, another message came, saying i have been charged Rs 0.60 . And after that another message saying that i have been charged Rs. 1.20 for using GPRS.! I was so surprised at this. I again called the customer care .. This time again, the executive hung up.

My balance has been absurdly charged upwards Rs. 30 for browsing the free content! I cant even give the exact number because they tend to come after every other minute so its hard to keep track.

Please help me out.

Company: Airtel
Country: India
State: Madhya Pradesh
City: Bhopal

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