Airtel
The Great Nodal Officer of Airtel- Lack of Customer Service & Administration

Hi,

Am a user of Airtel post paid service since 2008. I was using the bill plan of monthly renral 540.00. When am planning to change it to 399 Business plan, i spoke to the customer care regarding this.

They have suggested me to put a mail to 121@airtel.in for changing the plan (as am a corporate user).

I had given a mail on 8th of Nvember & same day i have received a acknowledgement mail from airtel.

Again i received one mail that

"Please revert to us with the sample CUG mobile number which is already active with Business 399 bill plan, to proceed further action."

But am not using any 399 bill plan with any airtel post paid.

Again when i spoke to the customer care they suggested me to speak to the nodal officer.

When i spoke to nodal office on 16th of Nov in the morning the concerned nodal officer told me, "I don't have any updates in my system & our officer will speak to you by evening 6 PM"

Again i received a call around 6.45 PM, I had given a clear consent about my problehe, and suggested to send the entire mail to nodalofficer.orissa@airtel.in.

And i have forward the details to the same id.

Again she called me around 7.00 pm & told me our office is closed am unable to check the mail & I will check the mail & revert by 10 AM of 17 th Nov.

When i call again the nodal officer at 10.30 AM the nodal officer said i don't have any updates in my system.

When i asked the nodal officer that why you guys are sitting over there if you don't have any updates,

The answer was "Mind your own language"...

Thanks

Biswa ranjan

09937545888

Company: Airtel
Country: India
State: Orissa
City: Khordha

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