Airtel Boradband/Landline connection
SHIFTING DELAYED

HI,

WE HAD GIVEN THE SHIFT FOR THE PHONE/BROADBAND EARLIER ON 8TH OF THIS MONTH. TODAY IS THE 8TH DAY. INITIALLY WHEN YOU CALL UP THE CUSTOMER CARE THEY SAY VERY SWEET THAT IT WILL HAPPEN IN 3 WORKING DAYS MAXIMUM. BUT THE REALITY IS THAT THEY CHECK THE FEASIBILITY FOR GIVING THE CONNECTION IN THE NEW ADDRESS ONLY AFTER 8 DAYS. THEY SHOULD CHECK THE FEASIBILITY ETC., ON THE SECOND DAY AFTER THE SHIFT IS TAKEN AND WHEN THEY ENSURE 3 DAYS IT SHOULD HAPPEN ATLEAST IN MAX 5 DAYS. BUT NO IDEA WHAT AIRTEL HAS IN MIND WHEN THEY COMMIT TIME. THEY ARE CERTIFIED FOR ALL STANDARDS AND THERE ISNO ABSOLUTE CUSTOMER SATISFACTION, TIME COMMITTMENT OR ETHICS. THE CUSTOMER CARE OFFICERS DONOT EVEN FEEL SORRY WHEN WE ESCALATE OUR GRIEVANCES. THEY REACT MECHANICALLY AS THOUGH THEY DEAL WITH SOME UNLIVING THING.

IN SUCH A COMPETITIVE WORLD IN TELECOMMUNICATIONS I WONDER HOW AIRTEL IS SURVING ORGOING TO SURVIVE.

Venkatramakrishnan

Company: Airtel Boradband/Landline connection
Country: India
State: Tamil Nadu

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