Airtel-Broadband & Landline
Fedup of Customer Service

Hi,

Around 3 months back (11 July), I have registered a request regarding shifting the landline and internet connection with the reference number 34933840 but I did not get any of the response from the airtel. After waiting and continuous followup of one month I wrote a mail to the nodal center of airtel (nodal.ncr@airtel.in) and after waiting more than 15 days when recieved no response, I have taken new connection and wrote a strict mail to nodal center and customer care of the airtel (care.ncr@airtel.in). After that I got their first reply. Mean while they continuosly increases my bill.

I wrote very clearly in my mail that I am suffering very loss due to unavailability of internet connection. Now their executes started calliing on my alternate number for the bill. When I was asking for the services that time no body was there to entertain me and now when they are asking for the bill, ideally I should also not entertain them.

Also their IVR is not functioning properly, I tried around 50-60 times on their customer care number, each and every time when call connects with the customer care, call gets disconnect automatically. I dont understand after sufferring a lot by their customer services, are they eligible for asking any kind of bill to me?

and above to all, Mr Gopal (From noida center), is having no sense how to talk to their customer. When I talked to him after taking his number after a lots of efforts. During day time he is not supposed to pick up the call as he remains very busy and when he picks up the call around 8:30 PM. He said that we are spoiling his personal life by calling him after working hours and his words was that I am telling lie and have not registered any of the request to transfer the number. If airtel used to provide fake reference id then where my fault lies?

I don't know on which basis airtel used to say best service provider!!!

I am very sorry to say but seriously now I am fed up of the airtel.

Thanks,

Vibha Bajpai

vibha.bajpai2007@gmail.com

Company: Airtel-Broadband & Landline
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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