Airtel Broadband
Pathetic Service on Airtel Broadband

Hi,

My Details:

Name: Vipin Kumar Chauhan

Landline Number: 08042191426

Account Number: 16163473

I would like to provide you an update regarding the pathetic services provided by Airtel Broadband team after my Broadband stopped working.

My Broadband stopped working and Phone was also Died at 24 Sept 9:30 AM: I called Airtel Customer care (12190) at 11:14 AM and reported this issue and got the complaint registered as 4603830 and I was informed that it will be resolved by 4:35 PM on 24th Sept itself.

It was not resolved by the given time, then I called Airtel Cc once again at 5:35 PM to ask the status, they said it will be resolved by 9 AM on 25th Sept.

It was again not resolved by this time, then I called Airtel Cc once again at 12:55 PM for status and the call got disconnected.

I called up again at 12:59 PM and asked for the status, they said they’re working on this and will resolve this ASAP.

It was not resolved by end of the day. Hence I called up Airtel Cc again at 10:27 PM on 25th Sept and they informed me that at there end, issue is already resolved and they’ve closed the case already with confirming from me. Then I’ve informed that issue is not yet resolved and then they’ve REOPENED the case and assured me they’ll update this to be taken on priority so that this will be resolved by tomorrow.

It was not resolved by 26th Sept end of the day also and called up Airtel Cc care again at 8:25 PM on 26th Sept. Requested to escalate this to their escalation team, they disconnected the call three times and I couldn’t speak to escalation people and my issue was neither resolved, nor escalated.

On 27th Sept again I’ve received an SMS on my mobile (8105105333) that my issue has been resolved however actually it was not resolved.

I then called Airtel Cc 4 times on 27th Sept and requested everytime to escalate this case to Manager/Escalation team however they were unable to do so. Finally last time I got an escalation person named as PAVITRA who took my query and promised me that it will be resolved in 24 hours, however still the issue is not resolved.

After calling 14 times, there is no resolution to this issue which was due to some cable broken somewhere outside on the road. My Internet services are down continuously since past 6 days and no clue to be resolved in near future by looking at the response from Airtel Customer Care people.

I request you with an expectation that you'll do something to push Airtel to resolve this issue asap as I am kind of handicapped without internet services. I am at the verge of losing my Job now.

Thanks

Vipin Chauhan

Company: Airtel Broadband
Country: India
State: Karnataka
City: Bangalore

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