Airtel Broadband
Cheating & Harrasment

Hope you can read and justify why I should not file a lawsuit

There were several instances where I caught them cheating with customers. I had Airtel Broadband for over an year time involving two different connections. A/C numbers 16013469 and 7005266790.

The connection was taken somewhere about October or November with A/C number 16013469. The plan was Unlimited 4MBs 10GB for Rs 899 tax. Since day one I started to have an issue with the connection. The connection that was provided to me was Unlimited 512 KBPS 10GB for Rs 899 tax. So I went to your customer service and inspite of taking an complaint for not providing me the correct service they placed a request on my name for plan change without my concern. This took about 20 days for them to rectify the issue. I still had to pay for that month which I did. I had paid additional 500 RS for the Binatone Modem. Trust me this is the worst modem I have seen in my life. The LAN port started to stall and final stopped responding after a month. Requested for a new modem. The engineer came and installed a used modem and told me that there is no stock and will not be able to supply the new modem for 2 days. Two days turned in to 20 still the modem did not arrive. The modem was also having the same problem so I decided to by my own modem.

I just let it go as the service was smooth with no issues till March until the Servers were put on so called upgrade. After that even though my modem was switched off the the data transfer was shown in my daily usuage. However I have clearly shown the incorrect calculation of the usage and my speed was reduced. I logged a call with the Customer service and the great customer service executive took the complaint as a billing issue. Don’t understand a simple thing if my plan is unlimited usage with the same amount why would I log a billing complaint? My next step was to go to Appellate Officers and Nodal Officers and had proved my point to Alcatel as well who was handling the complaint that time and the service was restored. I had to repeat the same for over 6 times in 6 months. It also so happened that I was out of station for 10 days and received a message that I had exceeded 80% of the usage I was shocked to add to it I didn’t had a wireless connection that time. The electricity connection was disconnected by BESCOM as I was not able pay on time being out of station. I tried to log a complaint with the customer service the person did not want to log a complaint as well so had to request for a disconnection. After 2 days the connection was barred without any communication so I walked up to Airtel Office there no one was bothered to handle a customer who came with a complaint or disconnection all of them were busy and willing to attend only the customers who were looking for a new connection. I was furious with this behavior and asked them for their manager. I was later attended by a senior member but not a manager. I explained him the situation and he called Ms Sowmya (9945590669) supposed to be customer care lead and she assured that the connection will go under retention and will not be disconnected. So I returned home. After 2 days the connection was completely terminated.

Since then I spoke to with Venkat (9880736434), Sunil (9880735510), Sowmya (9945590669), Ashutosh (9686690200) all assured me that the connection will be re-established within 30 mins which actually never happened. After 5 days someone called me and informed that I have re submit my documents to get the connection re-established as the connection was disconnected. They were not willing to understand that the connection was discontinued on their own will without taking to me. Later one of the technician visited my premise and to install a new connection. There I was given a completely a new connection with a landline connection without any handset with account number 7005266790. I was told that the connection will be monitored to check if there was any problem. But soon within 10 days the speed was again slashed. I requested for the activity logs from Airtel which I was denied. In the 1st month only I stopped the payment. This happened in the month of November and as usual the collection team started calling. I keep telling them why I have discontinued the payment and all I get to hear is “Ok sir I will check with my manager and get back to you”.

And One fine day after returning to office I found that the wire was cut from outside and the wire remaining inside my house was pulled so hard that my mode fell on the floor and broke. I still did not react. The calls disappeared for about 3 months and suddenly one of the executive visited my premise and started with a loud voice that I have to pay the money and we don’t care if you had a problem the connection is in your name and you have to pay the money or else we know how to extract the money. I immediately called the police station seeing this he called his manager and handed over the phone to me. I spoke to a person named Akram and he seems to the manager of the collection team. He wanted to know what was the problems that I had faced with the service and I told him in details and he concluded that I will never ever get a call or message asking to make any payment for this connection at all.

But now I am getting the below message.

Dear Customer, This is Reg Del no. 4204198 for which o/s of Rs. 7459 is overdue since 4mths. Kdly Mk pymt imdtly to avoid legal Proceeding For payment pickup, please do get in touch with our representative. Mr. Ashok on 9880052608. (Believe me this is not a typo or a short hand I tried in this message. This is the exact wording of the message I have received).

I called the number and wanted to enquire who was Mr Ashok. He informed that the he is from the legal team of Airtel. I asked him is he aware of the details of the case the reply was typical Airtel I need not have to know the details of the call this is not my Job I don’t get paid for this. I will check and get back to you.

Customer inconvenience

1. Incorrect information supplied while changing the plan.

2. Money taken but service not provided.

3. Connection disconnected without confirmation.

4. Connection disconnected under retention.

5. Information denied.

6. Connection completely changed without customers concern.

7. Harassment through recovery agents and collection calls.

There is nothing much of customer service you can expect from Airtel.

Company: Airtel Broadband
Country: India
State: Karnataka
City: Bangalore

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