Airtel Broadband
Connection Terminated

From: abhishek gupta

Date: Fri, Nov 27 at 4:01 PM

Subject: Fwd: Please Reactivate - 01141541172

To: sonia.kathuria@bharti.in

Dear madam,

I have been customer of Bharti for last 4-5 years using basic landline and broadband service. There was some problem in Wi-fi modem (provided by Bharti) which resulted in inflated usage of braodband service. I made complaint to you customer care bu to no avail. When protested when I got the inflated bill, your ececutive threatened me to disconnect my connection and his behaviour was very rude and unacceptable. They disconnected my connection without even informing me further.

Such things cannot be expected from a esteemed company like Bharti. I am sorry to say but I am very frustrated and irritated over the issue. I am a chartered accountant and this number was given to my clients. Disconnection of my phone without any intimation has resulted in a huge loss for me as regards reputation and inconvenience to my clients.

To pacify the situation, now I have made full payment of the inflated bill on 5th Nov on the promise from your executive that my connection would be restored. Since then I have been following-up with your executives but they are not in a mood to entertain me further. They now say that all the lines in my area are busy and this connection cannot be restored and I need to apply for a new connection. I fail to understand as how a new cooncetion can be given on a busy line while an old connection cannot be restored.

I am feeling harassed and humiliated by the callous and irresponsible behaviour of your staff. Request you to look into the matter seriously and revert with a positive reply.

Hoping for a quick and positive action for a long-lasting relationship.

Thanks and regards,

Abhishek Gupta

Mobile: 9810771228

Landline no. (in question): 011-41541172

Company: Airtel Broadband
Country: India

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