Airtel (Broadband)
Not activating and installing the facility

To whomesoever it may concern

Dear Sir/Madam

I had applied for Airtel broadband services to be installed in January at my home premises. The executive was quickly sent and he took the security fees and installation charges from us in cash (RS. 1000/-). He said the service will be installed in a couple of days... After the "Couple of days" passed I kept calling him as to why the service has not been installed, to which he only replied by either saying that it was in the process or by ignoring the call and later messaging me that he was in a meeting. after a week or so of calling him everyday, he said that the service couldn't be installed due to some previous defaulting on our part. Mind you Sir that the defaulting he was talking about was of a couple of years back as we had failed to pay certain amount of bill which was due on our part. After fighting for the issue (previous) for a couple of months we paid the bill and were given a concession of 20% by the then head of the concerned authority. Then we paid the bill and asked for the disconnection of the service, to which Airtel agreed... the service got disconnected within two days...

Now, that discount which the head issued to us, has put us in the defaulters list... which we were not informed before the company charged usn 100rs...

Company: Airtel (Broadband)
Country: India
State: Delhi
City: South Delhi

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