Airtel Broadband
Billing / False Information at Application

I am Airtel Broadband user who recently took a connection effective 30th Nov,

2010.My username is 02260017821_mh (Application No. RSM 269293). I had made an payment of Rs500/- as advance rental at the time of application which has been debited from my bank account.

At the time of filling the application form on 27th Nov. 2010 your sales agent

told me that my plan charges would be 499 unlimited 512kbps / month. I have the xerox copy of the application form submitted which clearly mentions that plan would be 499 unlimited.

To my surprise when I called the customer support to register a complaint

regarding the insufficient speed, your customer support mentioned that my plan is 699 unlimited 512kbps/month. I tried telling him about the information given to me by your FSO. But he gave a deaf ear and asked me to send a mail explaining my discomfort. He mentioned that he will not be able to help me. He has taken a connection cancellation request - 358406.

It seems that its the policy of your firm to deceive the customers like this. I

have made the biggest mistake by opting for Airtel.

My plan is not the same as it was promised to me. The speed of connection is never more than 400-425kbps. Checked numerous times at the speed meter on airtel webpage.

I have been given a telephone connection without an instrument. The

installation guys asks me to pay him for the instrument.

I had to procure a modem for the connection by paying extra money.

Request you to cancel my connection as I dont want to have any relationship

with a company which has such double standards. Also arrange to refund the

advance rental along with interest, damages charges, extra money paid to

procure the modem at the earliest.

Thanks

Sumit

Company: Airtel Broadband
Country: India
State: Maharashtra
City: Mumbai City

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