Airtel Broadband
Illegitimate billing on cancellation request

It has been highly unprofessional on Airtel's part when I initiated the process for closing of my Airtel broadband connection in Noida. I requested for closing of my connection through the same landline (0120-4231497) on 20th Nov'10 and request no for same is 1282809. And I was told that it will be deactivated in 24 hours. I have told these people so many times that the request for closing connection was made on 20th Nov'10 but they are always ignoring it. And after few days I got a call from Airtel side only that they will keep the account inactive for 1 month at no charges incase I want to shift it somewhere else. I said yes but then on 7th Dec'10 I told them to close it completely as I am not going to shift it. But still in my last bill I was charged for days post 21st Nov'10 also. And not just this but I got another bill in the month of Jan'11 also. So Airtel has over-charged me for around 2 months. And even after writing to them again and again they dont answer to my questions instead keep repeating that the deactivation is in process. And now they have deactivated the connection on 14Jan'11 i.e. almost 2 months after my request. This is totally absurd and unacceptable.

I always face problem with either shifting or closing of Airtel broadband. This has been consistently happening with me in my last 4 experiences. I think I should not go for Airtel broadband in future unless I know I am going to keep it forever at one place. I hope this will help some readers prevent such agony.

Regards,

Shreyash

Company: Airtel Broadband
Country: India

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