Airtel Broadband
Billing Issues Poor Customer Service

This is regarding series of billing discrepancies because of which we went to the extreme of disconnecting airtel.

My Telephone number : 044 43529319

Account Number : 12656645

We had the issue with the bill for more than 7 months and the exact issue being the Night usage (post 9PM) has been charged, which is supposed to be unlimited (we are in Turbo 256 plan taken 3.5 years back where the night usage was unlimited).

And Every Month after making (series of) calls to Airtel CCR and explaining them the situation, Waiver was provided. Note that this cycle was carried on for more than five months continuously. And for the recent months bill issue wasnt resolved despite making too many calls to the CCRs and this made us decide to cancel airtel connection and had requested for the same!

on 26th JUN, Paul (Santhome Office, Chennai) from Retention Team called up and informed that the retention team understands the issue with the billing and he promised that his team will esculate the issue to Billing department and this issue will be resolved by 3 days.

When i called up Airtel Customer care after 3 days, i was told tht the connection has already been barred and there is no way that retention team would have given such a commitment!

Also i was suggested by the same representative to mail 121@airtel.co.in and i would get a response with in seven hours, and as expected no response from their end!

Had also mailed Nodal office and Airtel Presence team regarding same issue and no response from them too.. I still wonder how they can expect loyal customers when they treat ppl this way!!

I am highly disappointed with their entire service and specially Retention Team for giving wrong commitments. I would want airtel team to study the case and fix the issue. Now that if the billing discrepencies are sorted out at the earliest, we would still consider retaining airtel..but failing which we aren't going to care about the cancellation procedure nor the outstanding payments!!

Company: Airtel Broadband
Country: India
State: Tamil Nadu
City: Chennai

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