Airtel Broadband
Pathetic Service

Respected forum. here i want to highlight un professional approach of airtel towards itd customers..seems airtel has gone in a myth that he is the largest service provider in india and take them for an ride.

My complain is that i got enrolled for airtel broadband on 05 August..the executive gave an copy of the form (customer enrollment form) no. 2753899..and i was been told that the installation will happen by 15th... max..i also paid rs. 500 as advance payment via cheque.on the same day when i saw there was no communication from airtel. i gave call to the executive and then obly he said that there is technical problem and installation will happen in a day or two... now the fact remains is that i as an custoner was kept in dark regarding the progress of the installation... today again when i followed up with the exexutive he told me that there is technical problem and he cannit give me any commitment of the job completion... then when i called up airtel helpline on 01144444198 i got an ribotic answer that we have registred ur complain with complain no 4295240 and will get back to u... in the entire episode no one drom airtel posted me any progress... it was me who had to follow up by making multiple calls and wasting my money..secondly no one did apologise for this delay. On top of all this Airtel's installation team leader Sunil Chaudhary - Mobile no 9971007659 and his assistant Pappu 9911991009 said that i was free to escallate to anyopne and they were not ready to help.

Respected forum.. i wud like you to intervein in this and ask airtel when wud he stop majing customers run from pillar to post... pls pass on this complain to mr. sunil mittal so that he can know the realities in the field

I have also sent a mail to all senior members of airtel but theres been no response. Mail attached below

Dear All,

am not sure whether this mail would reach you but thought I should share my aweful experience with your entire service teams in Ghaziabad during the process of getting a broadband connection. I thought I should be sharing this with you as I was a part of your service team at some part of my career and always bench marked your organization as a company that values customers and service commitments.

1) I was a high ARPU broadband and landline customer of yours since last 3 months in Gurgaon

2) On 30th August I raised a request for transfer of my connection to Indirapuram Ghaziabad

3) After a week your CS team did me a favour by calling me up and saying that my line cannot be transferred

4) Then I tried calling all your local distributors to get myself a fresh connection and as usual was unsuccessful

5) When I used my contacts within airtel then I was given a connection - A guy called pandey (Mobile No.. 9953215577) initiated it and though he was good in interacting with me he made me run for a week and finally my wiring was done on 11/09. When I told Mr Pandey and his assistant Basant (Mobile no. 9958486624) that i would escallate the matter to higher authorities they seemed least concerned and instructed to go and escallate the matter to anyone I wished.

6) After Mr Pandey and his teams favour I was routed to a team leader of Broad band installations Mr Sunil Chaudhury (Mobile no. 9971007659). This guy seemed to be better, on 14th Sept I gave him the first call and he kept telling me that the work would get done on the 15th Sept. but till date the broadband connection is not activated and installed. Now this Sunil character doesnt even have the courtesy to pick the phone and speak. If he is not empowered to resolve customer issues he should not be a team leader and should be immediately refrained form interacting with highend customers

Just for your information I have always been a high arpu loyal customer of airtel and everyone in my family too uses airtel connections. Hope this mail would be taken in right spirits and some action would be taken to get my problem resolved. Regarding the wrong people that you have in the system I really dont have anything to comment against such irresponsible and useless people since by doing so I would only be wasting my and your time. To add to your installation people have clearly said u can go an escallate to anyone

Given below are my connection details

Name and address:

Suman Mandal

Amrapali Royal Appartments, Block - Urvashi 1, Flat No 105,

Vaibhav Khand, Housing Plot No 2B

Indirapuram

Ghaziabad

UP

Fixed line No : 0120 - 4124754

Company: Airtel Broadband
Country: India
State: Uttar Pradesh
City: Ghaziabad

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