Airtel Broadband Services
No Response and No Help Given to Solve the Complaint

Hi,

This is Praveen Kumar from Bangalore and I have been using Airtel Broadband services. Recently on december 20th I had called the airtel customer care and asked them for a plan migration for on my airtel brodband number 080-41638381 from 699 1mbps plan to 1399 4mbps plan. The customer executive told me that I would be migrated to the new plan on 26th December i.e., my billing cycle at Airtel. They gave me a transaction ID of the plan migration which is "10748064".

I called back customer care in January 1st week of 2011 to know the status but the executive told me that applications are down and asked me to call back later. I again called back on 18th Jan to know the status as my net speed was slow. The executive again told me that their applications are down, this gesture annoyed me and I gave the executive good peace of my mind and told then the executive told me that my plan migration is taken on 20 Dec. When asked for explanation for not being migrated the executive had no reply for that. for which I asked them to provide me their senior officials number and he gave me number of "Lalit Chabra" south Nodal officer, the number is 080-41115338 and for my surprise i callled on this number more than 20 times are all the time this number is busy or my call is put on hold.

Could anybody help me out to resolve why my migration is not done even on 18 Jan which was actually suppose to get migrated on 26 Dec?

Also, Why is Lalit Chabra's number provided which in reality I doubt anyone by that name exists and if exist why don't he pick calls?

I need help desperately

Regards,

Praveen

Company: Airtel Broadband Services
Country: India
State: Karnataka
City: Bangalore

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