Airtel
Double charges for internet connection

Hi,

I am Rakhi Chatterjee resident of Gurgaon. I have been customer of Airtel for the past 10 years. For the past three years i had been going through lot of personal problems in my familiy front and was not checking the airtel bill properly as my daughter was just born and my father in law had just expired and my husban keeps travelling. This month when i checked my bill i saw that they have been charging me for multiple connection and charging double for the DSL connection. We had two connections till May and i had got one connection disconnected long time back. Even the telphone operator had visited my house and removed the other connection.

It was a shock for me when i realised that i had been paying double for the single DSL Line which i am using. I have almost paid more than Rs.50, 0000 extra for the connection which i have not been using.

kindly look into this proble amnd help in proper resolution. It is very unfortunate that big comapnies like Airtelk who boast about consumer centric approach are so insensitive. I have been writing several mails to them for the past 2 months and getting a mail everytime which says that "we 'll revert in 10 days but there is no response form them' and they are shameless enough to send the Telephone bill with the same error again and again. I have told them that i am not going to pay the bill till my issue gets resolved but am not getting proper feedback form their end. Kindly help me as i want the refund of the extra money which i have paid for the past few yrs with interest.

In case you are a genuine agency then pls guide me and help me in this issue.

Best Rgds,

Rakhi Chatterjee

Company: Airtel
Country: India

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