Airtel
Excess payment not reverted back

I feel terrible pain while writing that irrespective of over a dozen mail to 121@airtelindia.com from my side I am getting same and unfortunately wrong response.

I will be putting my query in simple words now (hope this is to be understood)

I had used Online bill payment facility to pay my bill on 21/ 08 for my mobile number 09665046157.

But some how I ended up paying the same amount twice that is I paid my bill of 219.50 twice.

Which is reflected on my credit card bill.

Now my simple question is the additional 219.50 which I paid should have been adjusted in my Sep bill but somehow it did not.

So I am expecting that amount to be adjusted in my bill to be generated on 20th OCT until which I am not going to pay my Oct bill.

Transaction for which I have already provided the Authorization code

020037

016341

Company: Airtel
Country: India

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