Airtel
Unresolved complaints

I have a landline - 45018052 for over 4 years. This phone had the IDD and STD facility.

I have been away for 8 months and on my return I find that I am unable to make any IDD or STD calls.

I lodged a complaint with Airtel and am told that I do not have the said facilitites in my phone and that the same would be activated in 4 hours.

Even after 7 days, the problem persists and each call to Airtel I am given a new complaint number. On follow up with Airtel yesterday, I was told that though I had made a request the same has not been activated. This would take 4 hours. This morning, I am still unable to make calls and I am told that the STD facility has been activated on the 9th of Dec and there is no IDD facility on the phone.

Inspite of Airtel's confirmation that the STD facility has been activated I am unable to make STD calls as I am unable to dial beyond 124 to activate my STD lock.

Apparently, Airtel does not maintain a history of the details available for a given number and the log of complaints. Each time I am given a new complaint number.

Company: Airtel
Country: India

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