Airtel
Blocking SIM after two years for lack of submitted docs

Hi,

I am Mahesh Nadar, working for Reliance Industries Ltd since september. My mobile number is 09975578435.

My SIM card got de-activated without any prior intimation on 9th Dec.

When I had called customer care on 121, I got a reply saying that my address proof is missing and my SIM will be activated within 4 hours of submitting the same. Were you people sleeping for two tears.??? Why should i suffer for the mistakes of airtel.correct me if I am wrong, According to me, phone bills are considered as a address proof. I am getting my airtel bills on this address for two years and now suddenly my services are barred. Airtel is supposed to solve this problem by themselves. On the contrary they are playing hide and seek with me.

The customer care executive had given me address of Khopoli Airtel gallery for the purpose. When I reached there, i found no such Airtel gallery existing there. Second time I was directed to go to Bhiwandi, there the shopkeeper told me he had stopped his shop as an Airtel gallery since last 6 months.

Now, I had submitted my address proof at Pune finally on 16th DEC. When I had called 121 as my SIM is not activated yet, the person named Sudarshan now requested me to go there again and submit a 'Subscriber Enrolment form'.

My phone has been active since sept. I had been paying bills directed at this address since then. I want to know, could you people, who send me n number of promotional SMS to activate Hello tunes etc have not sent me an SMS to submit address proof???

Now, please guide me regarding the exact procedure to get my SIM restarted (If it really will or no) and time required for the same.

Kindly inform me regarding further procedure ASAP.

Thanks and Regards,

Mahesh

Company: Airtel
Country: India

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