Airtel
Overcharging

Yesterday, (Jan.24) I recharged my Airtel mobile, and it had a balance of Rs.117 at 0912 hrs today. I sent two sms to 9940308982 at 092250 hrs. The balance thereafter should have been Rs.116, but your account showed it as Rs.115. I need a clarification on this points, since you have charged me double the agreed amount without my knowledge.

To check the authenticity of Airtel accounts, I sent another 17 sms between 092823 hrs and 093550hrs. As per the agreed rate of 50 paise per sms, the balance should have been 106.50, but your account showed only Rs.98.00 as balance. (The sms nos. are 9941892963, 9629979345, 9176462782, 9894555852, 9840210882, 9841274472, 9344214420, 9840012555, 9444122252, 9790927365, 9940612537, 9380804201, 9500030526, 9487554800, 9790959555, 9841056970, 9884797650).

Since I have been noticing this discrepancy frequently, I request you to inform me how you calculated my sms today for my future guidance.

Company: Airtel
Country: India

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