Airtel
Charging for value added services without letting the consumer know of its price

Sir,

Airtel is providing certain value added services. I bought new Nokia mobile set and was trying to figure out as to what all facilities are available. I may have inadvertantly pressed a key which downloaded cricket t20 .Client gets SMS saying "thanks for downloaging cricket or office challenger etc etc.and you have been charged Rs 99/-.This happened twice with me.

I dont even remember/know as to when and what key was pressed by me. I was just scanning the keys on phone.

Airtel must incorporate a system of warning that if any one presses a key accidently or inadvertantly, he must get to know its price before finally deciding to download. It should warn clients like this one: "you are about to down load VAD costing Rs.99/- or whatever". In case you want to download press Y if not press N.

This will stop the harrasment of clients.

Regards,

BSRangi

Company: Airtel
Country: India

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