Airtel
Certifying the Customers as Cheaters

I am Prabhakar and I have 5 numbers. This issue is regarding 9908400013 which is very imp to me. I lost the Sim in last April/May and I have called the Call ceter to get it blocked. They have blocked it and I had to take a new Sim then which I have used it till Nov. Again in late Nov, I lost the SIM for which I have called the call center and asked them to block it again. And I am under impression that it is blocked and I should get the new SIM to use it.

On 23rd Jan' 10, one executive introduce herself as Radhika (who claims to be from Collection Department called me asking me to pay the bill of 3000 RS. I was kind of shocked and asked her to explain the bill in detail. She says that it is because of the usage of the SIM in December, the bill got generated, when I did not use in actual. However, when I tried to explain her the siatuation that I have already informed the Customer Care about the loss of SIM, she was not listenning to me and she was insisting hard that I should pay the bill. Then later she calls me a CHEATER which is a serious offence for me. I understand that your own of calling the deafulters but I think you should be very carefull while using these terms. You cant directly offen the customer saying a cheater.

At this point, you should understand 2 things:

1. This number is much more important to me more then you and at any cost I would not loose this number which I could have done long back after facing so many grieviences. Conclusion: I would not escape paying the bill.

2. After been a loyal customer to Airtel for more then 3 years, I had to listen these words (Cheater) and be offended.

Now if you want to know the criticality of this issue and why I am writting this to you now, see the below:

1. I have never written to you in any case nor escalated even after facing many issues because I understand it usualy happens with all the brands. Let me give you a very small example here. I would suggest you to go ahead and check my email ID in 9908400015. I am fed up sending so many calls/emails and so many messages asking to change my email ID to revelation_2020@yahoo.co.uk from praveen.xxx@xx.com (Dont remember exactly). Still they say that the email id is Praveen.xxx@xxx.com at the end of every call. I never raised my voice on any of complaints. But was participating in almost all the surveys and you can check my feedback on the same. It was always positve most of the times.

2. If I am a cheater in reality, I would not write this to you letting you know my identity. If I really want to escape from paying the bill, could have done this long back when I had to pay some 5 to 6 K bills. I would not escape for a small amount of 3k.

I have also asked you guys to update 9908400015 as a alternate number for 9908400013 which you have not done. This is your problem. Not mine. You are calling everyone seeing the outgoing calls list and asking them my number which is a nuesence.

I am not sure how you take this but this is a serious offence to me. I am going to raise this with the proper channels and also with the media where you guys call the loyal customers as Cheater. If this is what you train your colleagues, then thats great. please keep up yourcustomer support and I want to withdraw myself from been a customer of yours. Please let me know the complete amount of all the numbers I have and procedure to deactivate the numbers and time limit along with the deposit I have made.

Will keep you posted as I get the update

Company: Airtel
Country: India

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